SurvivorSteel - The Ultimate Fire Starter

We Offer The Fastest Shipping and Hassle-Free Returns!

SHIPPING INFORMATION

• FREE SHIPPING - Free shipping is valid on U.S. retail orders of $50 or more, after promotions and discounts are applied, shipped to a single U.S. address. There are no weight or item count restrictions. Unfortunately, due to the high cost of International Shipping, we can only currently offer free shipping within the USA.
• FLAT RATE SHIPPING - There is a $7.99 Flat Rate Standard Shipping cost for all U.S. orders under $50, after promotions and discounts are applied.
• DOMESTIC DELIVERY - TITAN Survival ships most customer orders directly from our warehouse within 24 - 48 hours for you convenience and maximum efficiency.  Domestic shipments will typically arrive within 5 to 10 business days, if there are no delivery interruptions.
• WHOLESALE SHIPPING - Due to the reduced profit margins on Wholesale orders, shipping charges associated with Wholesale orders are the responsibility of the buyer, and will not be refunded on product returns.
• INTERNATIONAL SHIPPING - International (Non - U.S.) orders will incur a calculated shipping rate based on the delivery address and the shipping service that you select at checkout.  Shipments typically take between 1 to 4 weeks to arrive, depending on local Customs procedures. To determine actual shipping costs, please go through the checkout process and your real-time shipping charges will be shown just before payment information is requested.
• IMPORT FEES - We cannot guarantee that you will, or will not, be charged any customs taxes or duties by your government.  It is the Recipient's responsibility to pay these charges.  Customs or import duties are charged once the package reaches its destination country, and are beyond our control.  This applies only for Canadian and International orders.

CARRIERS

• USPS
• UPS
• FedEx
• DHL

ORDER TRACKING

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail may not have tracking numbers.

BACK ORDERS

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURN POLICY

• We offer a 100% Satisfaction Guarantee or your money back.  Please contact us at support@titansurvival.com for return requests.
• Return Policy may not apply to products purchased with electronic discount codes or coupons.
• Gift Cards are non-returnable.
• We reserve the right to recover FREE Shipping fees on shipments that are returned to us due to no fault of our own.  This includes, but is not limited to shipments with: missed deliveries, refused deliveries, and incorrect shipping addresses.  We normally accomplish this, once we receive the undamaged returned product(s), by refunding the entire purchase price - minus the cost of FREE Shipping.

ORDER CANCELLATIONS

We reserve the right to Cancel and Refund any order, at any time, for any reason.  Although we rarely do this, we reserve this right so that we can protect the business from losses due to unforeseen circumstances such as software glitches, fraud, inventory issues, etc.

CLAIMS / RETURNED PACKAGES

Due to differences in mail/parcel delivery processes throughout the U.S. and the rest of the world, the customer agrees that TITAN Survival can not be held liable for missed deliveries or damaged packages. 

While the customer is responsible for filing any claims against the delivery service used, we can provide any documentation available in pursuit of those claims (tracking information, labels, invoices, etc.).  

In the event that a package is returned to us for any reason (unpaid taxes, duties, missed deliveries, invalid addresses, etc.), we will refund the purchase price of the product, minus shipping costs, assuming the product is in a new, sell-able condition.

(Last Updated: February 25, 2021)

RETURN POLICY

- We offer a 100% Satisfaction Guarantee or your money back. Please contact us at support@titansurvival.com for return requests.

- Return Policy does not apply to products purchased with a discount code

- To complete your return, we require a receipt or proof of purchase.

- After approval, you should mail your return to: 3875 Gossamer Way Ceres California US 95307

- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last Update: January 14, 2017