TITAN Survival proudly offers a LIFETIME Guarantee on all of the products we sell. Period. Because your Customer Experience is our #1 focus, and anything that potentially tarnishes our brand in your eyes, just isn’t worth it. Complete customer trust is our goal, and you’ll see that in our product quality, customer service, and turn-around time.
How can we do that? Well for starters, we don’t sell crap. Everything we sell is either designed by us to be used by us, or purchased from manufacturers that we trust and have personally tested. We’re here for the long-run, so our products need to reflect that. In many cases, you’ll probably be handing down the gear you bought from us to your grandkids.
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We won’t stand on our laurels, even on products that we already consider at the top of their game. We understand that no matter how hard we try, we probably missed something on the first go-around. For that reason, in addition to focusing on launching high-quality products from the start, every product that we design and sell is part of a Continuous Improvement Program (CIP) starting from Day One. We record every single comment and suggestion made by our customers on how to improve the products we sell, and every six months (if not sooner) we go through each of those suggestions, discuss ways to integrate those suggestions into the product, and manufacturer the new version with those added benefits included.
Do you have a problem with something you ordered from us? Or maybe a suggestion or improvements (or even an new product idea)? You can contact us at firstname.lastname@example.org and we’ll make it right. And if you don’t mind, we might ask your opinion on how we could have made your experience optimal…so that the next customer has an even better experience. Again, our goal is complete customer trust, so any feedback you can provide us will help us to make the next instance of the product or service even better.
Thank you for your trust,
Jarod King, President & CEO